Bad leadership produces bad followers mr big boy at the top.

All I can say is that their pathetic administration and useless sales assistants are just a reflection of the incompetence and lack of leadership higher up in the ranks. That is also the reason why they will not respond to this review because in good old English "they just don't give a ****", which is most probably the attitude of the big boy in charge. I have been trying to remove a debit order from my account now for the last year, and.....they just don't give a ****.