Bad customer service!! Non existent

There was cybercrime on the account linked to the payment for planet Fitness. I received a call from planet fitness customer service headoffice to be informed there was outstanding money owed to them on 10 April2021. I told the agent what happened and they informed me I can settle the account via EFT. which I did IMMEDIATELY. I also informed the. IN WRITING to DELETE THE DEBIT ORDER from the account as it has been flagged for ***** and AML. I also requested that CUSTOMER SERVICE FROM PLANET FITNESS RESPOND TO CONFIRM THIS as it is a very serious matter!!! This email was also to confirm they will be paid before the required date VIA EFT.

If Planet Fitness attempts to BILL VIA DEBIT ORDER to that ********** flagged account it will be shown as *****.. Also as I requested them to CONFIRM to DELETE the debit order on 10 April 2021 and the email was sent to the AGENT and CUSTOMER SERVICE AT PLANET FITNESS....

Today is Monday 26 April 2021. I have just CALLED customer service as I DID NOT RECEIVE THE CONFIRMED EMAIL and now the customer service agent makes EXCUSES....We never received your email. I DON'T KNOW who the agent is...HOWEVER CONFIRMATION of payment is right there????

When you are in a call center you have the clients profile in front of you. You ALSO have all information regarding payments and transactions that take place for that client.

I RESENT the email of 10 April 10:22am. She then receives the email. Does NOT LOOK AT WHO IT'S BEEN SENT TO and continues to tell me I DON'T KNOW who this agent is NOT LOOKING CUSTOMER SERVICE WAS SENT the email.

Then I asked to speak to the manager...oh not available.. I asked to soeak to the supervisor oh not there right now.

This is ABSOLUTELY DIAGUSTING how you treat your customers.

I have been a member of planet Fitness for SO.MANY YEARS.

Now I am thinking of CANCELING MY CONTRACT and going to Virgin Active.

Perhaps they will treat me with respect and the dignify I deserve.

So PLEASE go ahead and DEBIT that account. Then I can have Planet Fitness up for *****..

This account has been paid via EFT. So if you double debit a client you will be flagged. I will also inform Transunion credit bureau of what type of people work at Planet Fitness CUSTOMER SERVICE.

I have EVERYTHING in WRITING requesting the deletion of that DEBIT ORDER WHICH HAS NOT BEEN DONE.

Such bad service.

I never ever want to speak to ANYONE AGAIN in customer services from Planet Fitness.

As there is NO CUSTOMER SERVICE AT ALL.

The next call I make will be to CANCEL MY ACCOUNT !