Bad customer service, no resolve and thus in breach of contract

Before I decided to sign a contract with Planet fitness, I was given a tour and during the tour, I was constantly reassured that joining the gym would be the best decision I could ever make. I made it clear that I like order and I like being in a place where rules are kept.

I was promised the following: • All my queries would be a priority • All my complaints will be addressed immediately • The gym will be kept professional • I would never face a problem, as my only wish was to join an organized gym • What I was paying was worth it

Days went by and sadly, all the promises where broken. The last draw was when I went to gym on Wednesday last week.

On Tuesday, I advised one of the onsite managers (not sure of the lady’s position thus I assume she was a manager) prior from leaving the gym that I was dissatisfied with how members conducted themselves at the circuit area. The manager, whose name is Natasha, advised that if members do not adhere to the circuit rules, I should let her know.

On Wednesday, I went to gym again and once more, there was no order at the circuit area. Members where doing whatso ever they pleased instead of following the circuit rules. I notified Natasha who advised that she would take care of the disorder.

Natasha went to the circuit area and spoke to a few of the members, but she did not stay to overlook the conduct of the area, not more than 2 minutes passed and disorder arose again. It seemed that Natasha was more interested in chatting with a friend or colleague than doing her job.

I had to make use of other ways of exercising, but soon enough I was discouraged and uninspired and thus left the gym. On my way out, at the reception area, there she was, Natasha, with the same friend, chatting away.

I sent a complaint inquiry via the website on Wednesday. The website reverted with the below message in quotes: "Thank you – your feedback has been successfully submitted; We will respond within the next 72 hours. Your reference number is: PF ********** " It has been past 72 hours, yet still, Planet fitness has not responded back to me! I am paying a total of R529.00, but for what exactly? I would like to cancel my contract with you and I will not be paying anything further. You broke your promises and bridged the contract, please cancel everything effectively right away. I will be looking into joining other more organised establishment.