BAD CUSTOMER SERVICE- lack of knowledge

Planet Fitness - OMW its sooo difficult to get help I have been trying to sign up to Sanlam Reality and update my gym membership to new provider however I just cant get help from anyone who knows what they talking about. lack of knowledge and inconsistence message from staff , the back and forth. I am new to planetfitness and was promised world to change from Virgin active but the service is pathetic. The sales team only want you to sign the contract but they dont actually know how to help you or know about the product . Customer service process a joke and a put off I am currently with vitality and want to change to sanlam reality . I am already a member of the planet fitness GYM. They want me to pay 1500 per person on membership just because I am changing to Sanlam Reality . The Sanlam call centre says its not a charge from reality but the The sales team at gym insists its instruction from reality to charge us. Why would I want to pay over R3000 extra to join this product when it makes no difference to me if I stay with my current provider? Its a joke. You pushing customers away. I rather go back to virgin active were its not so complicated to get answers, AND dont think planet fitness will phone you back or help you if you need help