Bad customer service/ incorrect billing

Me and my husband opened a gym membership that was on special for R99 for 6 months then after 6 we were told we will be pay R259 because we have vitality , everything went well until after 6 months . On the 7 th month they deducted over a R1000 from my account and same from my husband’s account.

We tryed to raised the issue with planet fitness up until today we haven’t received any assistance.

Tryed calling them even today since both our accounts have been handed over to attorneys that demands us to pay R8000 of which we never agreed to .

I have proof of my contract and my husband’s that we agreed to a deal of R99 -R250 each

Today I called them again to try and resolve their matter and their staff is ***********, I spoke to a lady by the name of Zi hle in customer service planet fitness wanderers, she put me on hold up until 5 pm and she hanged up with no assistance

I am so angry and dissatisfied with the level of service we getting , Planet Fitness wanders staff are ******* as now no one wants to help with this incorrectly billing

I need this sorted out ASAP

My number is ***

Thanks