Bad customer service from Planet Fitness regarding Club membership cancellation

I called the call centre on the 20th of July to request for the membership cancellation, i am told that Themba called me on the 27th of July and i apparently have agreed that the membership should not be cancelled. when i called on the 22 August i am told that changed my mind and will continue with the membership. As i was on the line i checked my call logs and there was no call recieved on the 27th July from Themba and upon calling the call center with variety of reasons why they cant listern to the recording (from 24 August until 29th) i am told the number that Themba called is a 083 number which is not my number, again there were no security questions asked while reviewing my membership.

by the way i have been sent to the bedfordview club to listern to the recording, when i get there i am told they dont have access to listern to the recording i must call the call center. mind you you are holding for more than 15min.

today i called and i was told that i have been on the line for more than 20 min without any assistance and they need to cut my call.