Bad customer service from head office staff

No accountability from their head office staff. It's been five months of trying to have my membership resolved with my sales person which was processed incorrectly by head office. Their incompetence costed me money and caused me stress and anxiety. They have wonderful facilities and the staff at gym level go over and above the provide excellent service to members. All their hard work goes down the drain because of the *********** head office staff who do not care about members. I would have stayed with virgin active if i knew i was going to be subjected to such treatment. It's hard breaking to see all the hard work by sales personnel distorted by their head office colleagues. Instead of taking accountability any fixing my membership, the blame is shifted to the sales person who is innocent.