BAD CUSTOMER SERVICE AND PAYMENT DUPLICATE

I joined planet fitness Rosebank in December 2017. On my initial registration the consultant told me that I was going to pay R299 for the first 3 months and the after it will be R399. To my surprise, 3 months down the line, my account is being debited for R449 on the 29/04/2018 and when I enquired I was told that is the membership fee and they do not have a R399 membership fee. I than decided to let it go and live with it. To top that, two days later they debit my account for R449 meaning that I have paid twice for one month. I called the branch which they told me that they cant help and I have to call the call centre. Even though I tried explaining to them that getting through to their call centre is almost impossible. You are put on hold for more than 30 minutes and you decide to hang up and call back later which result in the same thing happening over and over again. I have come to be very dissatisfied with the service offered by Planet fitness and think they have beyond poor customer service and have no respect for their clients. They have a team of *********** employees and they finance department should be able to reconcile their books and stop duplicating debit orders on their clients accounts. What is the purpose of having a customer services centre? If your customers cannot be assisted by them. Who is going to be responsible for the bank charges?

Nonhlanhla