Bad Customer Service

A month ago ****erally the day before they were opening after their upgrade) I went to the Wanderers Planet Fitness to activate my gym tag from the previous gym membership and I was told that they had put me on ITC for a R100 tag that I had. <br> <br> Firstly, no one made me aware that I was about to be put on ITC and more than anything it's messed up my credit record! I was advised by the gentleman at reception that they would issue a credit note to be and thereafter I would have to come in and activate my tag. He took down all my contact details and I was advised that I would get a call the next day.<br> <br> A week later I had to call the callcentre and the lady said she would call me back to confirm that all was in order.<br> <br> Two weeks later I called the consultant who assisted me with my new application (Megan). Again, my contact details were taken and I was told that he would call me back.<br> <br> Two weeks later I still don't have an answer from anyone and I have to follow up AGAIN! This really is terrible customer service as I am still paying for a gym membership through my medical aide buy I can't use it because if a R100 tag.<br> <br> THIS IS NOT ON!