Bad customer care

was called in by my daughter few minutes after being dropped off at the gym by their father. I was not with them at the time. She was hysterical and could hear someone shouting with her and asked her who that person is and what he wants.

She told me his name was Nature and an employee at the gym. I have been a member since 27 February 2020 and have opened membership for my daughter and the other daughter who is 14 years of age was exposed to vulgarism by your staff member Nature.

I have 03 membership and do not expect to be humiliated and disregarded by your staff member who threw offensive vulgar to me through her by saying in vernacular " o sefefe, o tlisistse bofefe ko gym and Nnyo ya mmago" translated as you are a ***** who comes to the gym as Jezebel looking for men at the gym. My black tag dis not cater for my daughter only today but that was catered for in my absence before.

We have 03 membership and one guest and from the experience today I dont wish to continue at your gym.

When I came in to understand what transpired, I asked a lady called Basetsana to call the club manager and insisted why she had to call him with referencing. I told her for bad customer care and experience endured by my family. She took her time to call him didn't open the gate for us until I asked her as to the delay.

She opened for my daughters but I was still locked out. When I asked her again to open, at the time she was ignoring me talking to other customers who happened to just come in and she let me wait again without opening until I asked her one more time to open, I was infuriated by her conduct towards me ( a 52 year old) what more to my daughters? Raising her voice voice towards me at reception, a customer care consultant of her caliber treating customer like that? She threw vulgar words to me and told me I'm old for nothing, ohk that is how Platinum employee's treat customers who bring them sales and increase their membership?

Once she finally opened for me she continued with that attitude of I'm boss here I call the shots by giggling at me with that schumuck on her face towards me.

We then waited for Flloyd who ultimately came and the giggling attitude and nast starring still continued, how possible can employees behave in an unacceptable manner even in the presence of a manager and clients? This is uncalled for when we talk of governance.

The value chain of the company is compromised, your value proposition is no longer attractive to my family and other customers who are voiceless. The value predisposition of Nature and Basetsana towards clients is tarnished and cant be revamped.

Your quality assurance processes and systems degraded me in a manner unimaginable. The quality customer care deservant by my family was not prioritised but was preached on during marketing. I am not attending gym until the matter is dealt with in a manner deservant by a customer like myself as those rights were infringed on.

A review have been submitted as well

Hoping to hear a response from the company as soon as this complaint is recieved