bad Client Service

I have wrote a complaint through Hello Peter on the 02 Jul on the 06 Jul Planet Fitness responded by promising someone from Planet will contact me to sort out but today the 14 Jul I have not yet received any call from Planet but I did received an SMS on the 08 Jul a very rude SMS telling to pay annual levy on the 24 Jul or my access to the gym will be deactivated. what kind of service is this there put through a debit without given me enough time to make sure there is enough funds on the account as I am using for other things but you GYM only. the Banks charge me with debit charges for insufficient fund. why you treat people like this PLEASE I WANT MY CONTRACT BE CANCELLED AS A MATTER OF URGENCY PLEASE THIS MATTER OF ANNUAL LEVY WAS NEVER BEEN IMFORMED WHEN I SIGNED.