PG
Pieter G

1 reviews | Active since Nov 2019

26 Mar 2025, 14:00

Bad bad Experience Theft Arears

Want me to pay for not using a month to month agreement after i told the gym that i am moving to Langebaan that has no Planet Fitness.

But let me give you some more history on this date Mon, Mar 18, 2024 My Cell phone was ****** from Castle Gate Planet Fitness lockers. Planet Fitness looked at the videos and said it is unfortunate that there is nothing they can do.

It turns out they think it is one of their staff members who stole my phone, they are the only ones with a key to open the combination lockers. Sorry and good bye.

Now they still want to harass me for payment on a month-to-month basis, even though I told them I am leaving the gym, I must now pay for the last three months. Their members told me I do not have to do a thing, it will automatically be fine because it is month to month

Then they just write a little apology and say sorry, but it still does nothing to rectify the arrears.

0
Replies (1)
Planet Fitness
Planet Fitness's reply26 Mar 2025, 15:04
Official
Good day Pieter, 

Thank you for reaching out. We sincerely apologise for the experience you had at our facility.
Our senior consultant will investigate the matter and get back you.  

Best regards, 
Planet Fitness Team.