Bad Bad Bad Service, Bad

Very disappointed with Planet Fitness and how my membership issue has been handled.

For over 3 months, my partner and I have been trying to resolve ongoing issues with our membership account, including unclear charges and discrepancies that have never been properly explained. We were asked to come to the branch to “talk it out,” yet despite making the effort, the matter remains unresolved.

What is even more frustrating is that I formally requested cancellation over a week ago, and my request has simply been ignored. Instead of receiving proper assistance, I am still waiting for answers while the issue drags on.

We have repeatedly asked for transparency regarding the charges and a proper breakdown of what we supposedly owe, but responses have either been incomplete or delayed. The lack of communication and accountability has made this experience incredibly stressful and disappointing.

At this point, I no longer have confidence in how this matter is being handled and would like my cancellation request actioned immediately. Customers should not have to chase responses for months to resolve billing concerns or cancel a membership.

I hope Planet Fitness addresses this matter urgently and professionally.