BAD ATTITUDE AND POOR SERVICE

On the 27/02/2025 I locked my locker as usual with the usual code I use every time when I lock up ! This time around when I tried to open my locker it was jammed meaning I’ve entered an “incorrect “ code. Requested for assistance as I am supposed to.

To my disappointment I was told that whoever was locking up the gym facility the previous night took the keys with them.

I then asked if there are no spare keys for me to be assisted as I’m already getting late for work as I am now being delayed by the whole process of having to look for the key.

The response I got was that there were no spare keys. This went on for a good 20minutes as a result the other lady at reception was telling me that there is nothing they can do to help me. I asked for the manager and was told he/she is not in as yet ! Meaning if the manager is not there there isn’t anyone who’s acting on their behalf…? Anyway, Then there was this one receptionist who got a handyman to assist and break the locker. This again is done because she can see that I am very upset and they have been just giving me the run around with no apology nor sense of urgency since I have reported that I am getting late for work!

In that process of being assisted and breaking my locker, Khanyisile was arrogant, ignoring me whilst I was talking to her giving me the I don’t care type of attitude, even walking away from me while I was still talking to her.

I spoke to her, reprimanded and addressed the behaviour because wow I have never seen such a bad service .

I am not surprised though because I wrote an email to the branch manager in January already addressing a few concerns till this day no response no nothing! Meaning this is something that even the staff is socialised not to respect and take clients seriously.

Customer care is not a priority !