Bad Attitude

I called Planet Fitness customer service at *** and spoke to Thulani Kheswa. I explained to him that I have been retrenched and wanted to cancell my account/subscription for my wife and I, as I am paying both accounts. I was even willing to forward my rentrenchment letter as proof. He expalined to me that I had to pay R1200 X 2 for both accounts if I wanted to cancell. When I complained about the amount he said I should take a calculator and calculate how much I had to pay is I was paying the origional amounts for the remaining months.<br> <br> I complained about the amount as I am rentrenched and have financial problems. I then asked if I could freeze my account and he said I would have to pay R120 X 2 for both accounts every month while my account is frozen and it could not be frozen for more than 6 months. <br> <br> I am under bad finacial strain and cancelling my account will relieve me of the financial burden. Please assist me in resolving this matter as Planet Fitness refuses to cancell my account without me paying the cancellation fee of R2400 which I do not have.<br> <br> Regards<br> Greg Mdhluli<br> *** or ***