Awful Staff - Midlands

Zinhle (receptionist) at Midlands Mall seems to think that the clients, paying gym members should be spoken to like small children, scolding people coming in on a valid tag - her approach was void of any customer service, any friendliness and was just awful - to make it worse, when I approached the manager, seated in his glass office watching this unfold - he did not stand up, remained seated and defended her actions, he then moved to blame the sales rep - zero diffusing - no apology edit how we were treated - we continued in lot the gym and then decided we were rather not returning - approached manager and said we would not be back - he did not flinch, still seated, watched us leave.