Awaiting Refund for a month

Planet Fitness wanders honestly has the worse service i opened my membership over a month ago. it took this long for them to activate my vitality it took weeks for them to activate my national account, they still to date have not processed my refund but have told me that they have. i have sent countless emails regarding these issues but they were never once responded to. The temporary Sales manager at wanders is very arrogant telling me that he cannot help me and even allowed me to follow up on cancelling my membership stating that there is absolutely nothing that he can do. I Have been waiting patiently for my refund and to date it has not been received and i actually urgently need this money now and planet fitness cannot do anything but make me wait another 2 weeks for my money. The service is terrible and i have all evidence to prove this. I currently work in a law department and will be taking this up if there is nothing that will be done and i will proceed in cancelling my membership. The service was great the day i opened my membership but after that the service was completely horrible. Please whoever is considering signing up with wanders rather go to another club and get national membership where you can train at any planet fitness club.i do not by all means mean that the gym is terrible but honestly the service is.