1 reviews | Active since May 2015
Automatic Renewal of Contracts
I know my contract stipulates that should I not give written notice of cancellation my contract prior to expiry thereof the contract automatically renews which under the CPA IS NOW ******* and should only be renewed on a month-to-month basis. Now I get slapped with a bill from your attorneys for R20,000.00 as you renewed my contract for a period of an additional 36 months!!!! And then when I wanted to cancel, you wouldn't allow me to because my account is in arrears. Surely if I stopped paying you after the initial contract period, I no longer require your services. Or at least have the decency to phone and ask why I don't require your services, you could easily phone me 10 times a day when I wanted to sign up so why not a 2 minute phone call to get some customer feedback or retain customers amicably?<br> <br> Your business practices are shocking and show that you are downright ******* and ******. I most certainly have not recommended that any of my friends or family join a planet fitness and will continue to do so unless I get this amount written off with immediate effect!!!<br> <br> I await your response.<br> <br> Regards,
Thank you for contacting us with regards to your query.
One of our member respondents will be in contact to assist you.
Yours In Fitness.
Thank you for contacting us with regards to your query.
One of our member respondents will be in contact to assist you.
Yours In Fitness.
