Automated text-account is arrears_NOT POSSIBLE

I am beyond frustrated that I have to waste my time every 6 months to respond to automated messages indicating my account is in arrears whereas I pay annual membership in advance, get dragged into the gym numerous times to sign 20 forms and pay for tags in cash to then still receive messages that my account is in arrears and I must proof my innocence or pay to avoid legal action. Absolutely the worst institution I have ever had to deal with. Please contact me, in writing or phone (and leave a message if I am not available to take the call) and leave a number where I can return the call that is not a general customer service line where I have to wait for half an hour before someone answers the phone.