Auto renewal deducted despite cancellation request

On 23 Feb, my friend&I got sms notifications that our contracts would go onto a month-to-month basis,should we wish to cancel, we had to contact our club but our contracts were only due to go onto this renewal from 1 Apr.We went to our Club on the same to verify this& got confirmation that we wouldn't be debited yet because the renewal period could only start 1 Apr. On 26 Feb,we phoned& emailed Planet Fitness Call centre per details received from our Club to request membership cancellation-giving a 1month notice period per contract requirements.My email failed.Contacted Fourways Club asking for help-got alternative email address. Since 26 Feb, have sent 2 emails to customer service to try& cancel-no responses.On 28 Feb, my friend& I had R324.50 ****** out of our bank accounts by Planet Fitness. This is so ridiculous.We've tried following due process but I'm frankly sick & tired of waiting.I want my money back YESTERDAY. Someone needs to act& sort this out. My friend had a telecon with someone from the Call Centre yesterday- still no joy! Truly pathetic!