****** at Planet Fitness Springs

Dear Hello Peter & Planet Fitness - Springs,

I am writing to bring to your attention an unsatisfactory experience I had at the Planet Fitness location at Springs Mall last week. I visited the gym early in the morning about 2 weeks ago and sought assistance from the General Manager, Mario Maree, whose photo is displayed for customer inquiries.

While waiting to speak with Mr. Maree, I observed him engaged in a personal phone call, during which he appeared to be laughing and subsequently walked away. Despite waiting for an extended period, Mr. Maree turned around and left the area, presumably to go to the bathroom, without addressing my concerns. Shortly after, a salesperson informed me that Mr. Maree had left for the rest of the day and would only be returning the following day. This left me feeling disregarded and frustrated by the lack of attention and respect shown to me as a customer. And it felt like he reacted like that because I am of color.

I believe that as the General Manager, Mr. Maree's conduct does not reflect the level of customer service that Planet Fitness aims to provide to its members. I was left feeling disregarded and frustrated by the lack of attention and respect shown to me as a customer.

I would appreciate it if you could investigate this matter further and take appropriate action to ensure that such incidents do not recur in the future. I trust that Planet Fitness values customer feedback and will address this issue promptly.

I'm placing it on Hellopeter as well as I sent my complaint to head office Planet Fitness but only received a Automated email from them.

I look forward to hearing from you regarding the steps that will be taken to address this situation. Please feel free to contact me at ***. if you require any further information.

Thank you for your attention to this matter.

Sincerely, Masango