******** at planet fitness

Unfortunately it has now come to naming people by name.

We have visited our gym in Hennopsview in Centurion on Saturday 26July 2025 @ exactly 14h26 to cancel our subscriptions as we no longer can utilise the gym. This was approximately 2 months after our contracts had expired. A black lady at reception helped us and asked us to enter our ID's into a small keypad for her to ensure she works on the correct profiles. This we did and she said that the cancellations were logged on the system and that we could expect a call from customer service to find out why we are cancelling. We never received the calls, but with a ranking of 1.3 on HelloPeter, we were not entirely surprised. However, at the end of August the debit orders again went off. I phoned the planet fitness customer care on 8 September, to enquire about the cancellation and the refund required for the September subscription that went of end of August as the cancellation month was August 2025. I also drove through to the branch at Hennopsriver, spoke to Tarren, the branch manager the afternoon of the 8 September at around 15h30 where I then raised the issue and Tarren then said, she think she knows who it could have been we spoke to on the 26 July to cancel, as she would have been new at the time. She also undertook to do a cancellation immediately and to request a refund.

For a week or two she played me and kept me on the line, long enough that pf could ****** another months worth of subs. Still no cancellation. Call dates: 9Sept, 22 Sept,, I phoned again to follow up 26 Sept, especially as another round of dt orders went off.

So now we have ******* subs for September and October already. This amounting to just under R2000.

I phoned Customer services again as well on the 26/9 and after trying to talk to a useless entity called Zindle, I eventually after much insistence got to talk to Lebogang who is supposed to be the customer service supervisor.

She undertook to resolve the issue and made contact for a week or so, and then phoned me today to say that a man with the name of barnard de klerk made the call that I am lying and never requested a cancellation. Between him and the CSU manager Nompumelelo Khzamula they decided I am lying through my teeth and WILL NOT get a refund.

We will see about that.

Clearly they have not met me before.

Their e-mail address are *** and ***

If you have problems with pf, please send them e-mails everyday till they sort it out.

I will see planet fitness in the small claims court.