ARROGANCE OF PLANET FITNESS CUSTOMER SERVICE

The interaction I had with the Customer Service Department of Planet Fitness has made the experience of joining Planet Fitness even more distasteful than the interaction with the Sales Department and management of Planet Fitness Olympus. Firstly, a member of the Customer Service left a voicemail message where she spoke so fast that I could not decipher her name and I had to listen to the message many times before I could get the contact telephone number. The telephone number that she left directed me to a switch board and it seemed that no-one knew how to assist me. Secondly, when the Customer Department reached me by email they just made a wrong decision on how to solve my complaint without interacting with me. This was not what I requested and it was exactly the same answer that the management of Planet Fitness gave me. All I want is that the money that was incorrectly deducted on 25 June to be deposited back into the bank accounts of my wife and I. Planet Fitness keep on telling me that there will be no deduction in July. However, this is not what I asked for right from the start. I told everyone concerned I will have enough money from 25 July onwards. My problem is June, I have many financial commitments that I have to provide for in June. That is why I lodged the complaint in the first place telling everyone at Planet Fitness that I only will be able to pay from 25 July onwards. I do not know how to explain it more clearly that not needing to pay on 25 July is not going to solve the problem that I have in June.