APPALLING,DISGUSTING,ARROGANT BEHAVIOUR

I called the call centre, asked whom Im speaking too and the agent refused to give me his name and surname. i wanted to cancel my contract as it expired and i was told to call in to request cancellation, only to be told by this arrogant call centre agent that i will have to pay for nov and dec, i advised him that I have not used the gym for over 7-8 months and paid every month, i asked to speak to a manager and was told that he cant leave his station. He refused to acknowlege that i did not know that i needed to call in a month prior to cancel, he then says he emailed me in sept but it was sent to a wrong email address. i asked why was it not sent via sms to my phone, I have been paying monthly for something i never really use and he has no common sense to see this. disgusted by the manner in which this agent dealt with this and more disgusting at the arrogance shown, i will never ever recommend nor will I or my wife use this horrible place called planet fitness which started out at R200 and is now R650. They are *******s and should feel ashamed of the way they treat their customers. I asked to cancel my wife's account and he refused to assist me. I HAVE NEVER BEEN MORE ****ED OFF IN MY LIFE AND THIS AGENT MADE IT WORSE AS THE CALL WENT ON.I AGAIN ASKED FOR HIS NAME AND HE REFUSED TO GIVE ME..... OUR CALLS ARE RECORDED AND WILL BE EMAILED TO MANNY RIVERA. I WILL CANCEL THE DEBIT ORDERS THAT THEY WANT FOR NOV AND DEC. AND YOU CAN DO AS YOU PLEASE.