Appalling Services and Are not refunded My joining fee

<p>Good Day </p> <p> </p> <p>I have visited a Planet fitness to see what they were offering. Upon my visit to the club I was impressed with Jane she was very helpful sales consultant. Besides the fact that I received many updates via whatsapp regarding new offers however, I was asked to pay the joining fee at the front desk which I was okay with however I noticed the front desk agent reeked of alcohol. </p> <p>I got invited to Virgin Active red upon my disappointment with planet fitness services I have decided to join virgin active. </p> <p>Now its been two months passed and many emails back and forth to the club administration I have received no response from the manager nor any reason why it has taken over two months going in three months for my refund to take place. </p> <p>I'm now thinking of contacting the trading ombudsman because I under consumer rights practiced my right to cancel there services as my contract was incomplete this contract was not valid, I was then told I would need to activate a contract in order to get my refund and then Cancel it which made no sense to me. </p> <p>Regardless of this I received a notification that the contract was activated. </p> <p>I then received an email yesterday saying my complaint has been resolved however my money has still not been refunded to me. </p> <p>I am going to take this matter further as I believe my consumer rights has been breached including Planet fitness being in breach of there own contract. </p>