Appalling service at Planet Fitness Menlyn Gym

I have never been treated so appallingly before. I joined Planet Fitness Menlyn on the 27 November 2018 and started exercising on the 3rd Dec 2018. When I went my tag could not open and was given the run around and excuses by those working there.

On the 2nd and 3rd day the same thing happened and I was referred to Conrad who claimed that he will call their head office to resolve the matter but nothing came out of it.

My advise is you can join Planet Fitness at your own risk, they have no clue what customer service is.

I contacted their call centre to get proper explanation on Friday, 07 December around 10h00 am and got through to Mbali, The worst call centre agent who put the phone in my ear!!

I wrote an email on the Planet Fitness website and got this reference number: PF ********** .

I don't want to hear anything about Planet Fitness, all I know is that its not a good gym to join and they are very economically with their information.

All I want is to cancel my membership and move on!!