Appalling service and no feedback to date!!!!!!!!!!!!!!!!!!!!

Never in my life have I ever received such appalling service in my life!!!! I have taken out a planet fitness gym contract however requested for this to be cancelled in march 2020 which was confirmed by an agent yet I was still debited in August 2020 with bulk debit orders off my account. I have contacted to advise on my concerns on been billed incorrectly and awaiting feedback but there was no communication provided and I had to follow up again. In September 2020 an additional R800 debit order was taken off which I put a stop to as this is a breach of the agreement. To date after numerous follow ups I have still not been given feedback but handed over to the legal collections for the amounts planet fitness claims is due!!!!!!! The service is absolutely a night mare to deal with, to think that you speak to an agent who confirmed cancellation in march 2020 yet you hand over clients to the collection department without proper investigations been done. I request for this to be dealt with urgently in an efficient manner with someone who can provide feedback and not rob customers!! To think in a time of the world facing a pandemic you get companies like planet fitness robbing innocent people and making an internal issue the customers fault to deal with for the incompetence is not acceptable. Treating customers fairly does not exist at planet fitness. Poor communication, poor service delivery and poor execution. I expect immediate communication to be provided to me. Very unhappy customer!!!!!!!!!!!!!!!