Appalling Service!!!

On Sunday, the 29th of December I noticed a debit had gone off my account for the amount of R528 (LevyFee). This didn’t connect well with me as I was under the impression that my contract had been cancelled.

Being within the service industry myself, I would have expected much more communication and workmanship from your company and staff members employed. Being fed false information and lack of contact – I decided to call your head office sometime in August to find out about cancelling my contract. I had requested to speak to the manager – unable to remember his name at this stage, however it was a Male. I had explained that I was been debited twice every second month and wanted to know why as every time I had called your call centre I was never able to get through. Completely disgusted with the service I had asked if I could cancel and wanted to know what would be the procedure. He then responded by saying that he would definitely be able to assist me with that. Only to find out, he was just as ***********!

I had called your customer service representative this afternoon . She had explained that my contract was never cancelled. I also find it quite strange that when I had asked her to pull out “voice recordings” that your company deems “every call is recorded” – I was informed that only the calls that were received by me from a representative was recorded and not the calls that I made to the representative. So why do you claim this! FALSE ADVERTISING! PATHETIC CUSTOMER SERVICE! You should send your staff to Virgin Active – They might learn a thing or two! Worst gym company I have endured!!! Why is it so difficult for you people to do your jobs correctly!!!

Still today, I called to query – nothing has been rectified, yet I received an email to say that my query has been closed!!!!