MK
Mosa K

1 reviews | Active since Sept 2021

15 Oct 2024, 12:22

Appalled Planet Fitness - Greenstone

I am appalled I wrote a dissatisfactory review below, last night, about the club and an on going theft and withholding of my ear pods and I have just received a call from their staff Menzi threatening me, swearing and hanging up. This is ridiculous, I cannot actually believe this. Still without my ear pods and in my frustration wrote this review for help of some sort from management because I am not around the province to open a case at the police station where it occurred and no one assists when I ask for an email of to speak to a supervisor. My “assistance” was an ambush from staff?

Literally the worst of the Planet Fitness franchises, I’m actually going to open a ******** case. The staff have withheld my ear pods and don’t want to hand them to me. I’ve been moved from pillar to post for 3-4 months, calling and arriving and my ear sets are nowhere to be found. The staff are rude, nonchalant and only take white members serious. Menzi has been the worst, Ntokozo is the lady my ear sets were handed to so between the staff no one knows or communicates where my ear pods are. I’ve had about enough a lady at reception tonight told me “you have every right to go to the police and you should” I’m actually at a loss for words and my ear pods that I worked for. The manager who promised to reveal footage of who or the staff took them also confirmed he is working on several cases like mine so what the hell is actually going on there?

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Replies (4)
MK
Mosa K's update15 Oct 2024, 13:39
Reviewer Update
Hi, sure which ID number did you use to locate? Because no one called me for one?

The group has a Buddy system that allows members to bring friends and family under their membership. I work out with a friend/ neighbor on days we want to work out together. Do you mean that because I am not registered as a member my ear pods are meant to be ****** at the club and that is why this process has been long and unhelpful? Your response is quite pompous considering the club is the one that authorizes entry for us to endure this abuse.

Are you asking for my ID to check if it is okay to be sworn at, intimidates and threatened by staff for my reviews on a theft case? Sorry I just want to understand the logic.
MK
Mosa K's update15 Oct 2024, 13:40
Reviewer Update
Hi, sure which ID number did you use to locate? Because no one called me for one?

The group has a Buddy system that allows members to bring friends and family under their membership. I work out with a friend/ neighbor on days we want to work out together. Do you mean that because I am not registered as a member my ear pods are meant to be ****** at the club and that is why this process has been long and unhelpful? Your response is quite pompous considering the club is the one that authorizes entry for us to endure this abuse.

Are you asking for my ID to check if it is okay to be sworn at, intimidates and threatened by staff for my reviews on a theft case? Sorry I just want to understand the logic.
MK
Mosa K's update15 Oct 2024, 13:51
Reviewer Update
Please rest assured I have time to fight this publicly.
Planet Fitness
Planet Fitness's reply15 Oct 2024, 15:05
Official
 
Hi Mosa,

Thank you for your prompt response. While we initially assumed you were a member, this in no way diminishes the importance of your complaint. 
We take this matter very seriously and are committed to assisting you in the best possible way. 

To help us escalate the issue and log a ticket, we would need to do so under your buddy's profile. Could you please provide their cell phone number?

Best regards, 
Planet Fitness Team.