Apathetic shoddy treatment from Customer Care Planet Fitness

I have been expressing my dissatisfaction with the poor treatment I received at Planet Fitness concerning my daughter's account. Despite settling the account five months ago, I have had no communication whatsoever until October 2025, when I received another demand and an arrears notice. I have sent multiple emails to Customer Care seeking answers to my important questions, but I have been ignored, with no acknowledgment at all. I cannot rely on phone calls for communication, as I am unable to take calls during office hours due to my job.