Annual levy taken when not due

The first issue is that my contract has contradictory information about the annual levy. In one part it says that the levy is due after the first anniversary and in the other it says it will be taken in either July or December depending on when you joined the gym. I joined in September 2014 and was only expecting the levy to come off in December 2015 but accepted it when they took it out of my account in December 2014! Now, they have taken it out again when again it is only due in December 2015!!<br> <br> I spoke to the manager of the gym who said that she would sort it out for me and arrange a refund within 72 hours. Despite numerous phone calls and messages to her cell phone, it has now been 14 days and I have still not received my refund. <br> <br> I requested a copy of my contract on the 9th of July and the lady at reception said she would email it to me within 30 minutes, needless to say that I have still not received it. <br> <br> I think the customer service at the Ruimsig branch is shocking and each time I have an issue it is never dealt with. <br> <br> I must mention that I have paid my membership for a year in advance and really feel let down by the service that I have received.