wJ
wahida J
1 reviews | Active since Dec 2024
28 Mar 2025, 06:52
Angry customer
The guy that signed me up did his own thing from lying that im going to get a discount to lying about my debit date then when I want to cancel I need to pay im so disappointed with this company... He didn't explain to me nothing about any canceling fees or any fees on the day I signed up but because he was rushing for a sale he didn't bother
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Replies (1)
Planet Fitness's replyOfficial
28 Mar 2025, 07:55Good day Wahida,
We sincerely apologise for your experience.
Providing honest and transparent service is our priority, and we regret that this was not reflected in your sign-up process.
We will be addressing this with our sales consultant to ensure better communication moving forward.
Thank you for bringing this to our attention.
Best regards,
Planet Fitness Team.
We sincerely apologise for your experience.
Providing honest and transparent service is our priority, and we regret that this was not reflected in your sign-up process.
We will be addressing this with our sales consultant to ensure better communication moving forward.
Thank you for bringing this to our attention.
Best regards,
Planet Fitness Team.
Planet Fitness's reply28 Mar 2025, 07:55
Official
Good day Wahida,
We sincerely apologise for your experience.
Providing honest and transparent service is our priority, and we regret that this was not reflected in your sign-up process.
We will be addressing this with our sales consultant to ensure better communication moving forward.
Thank you for bringing this to our attention.
Best regards,
Planet Fitness Team.
We sincerely apologise for your experience.
Providing honest and transparent service is our priority, and we regret that this was not reflected in your sign-up process.
We will be addressing this with our sales consultant to ensure better communication moving forward.
Thank you for bringing this to our attention.
Best regards,
Planet Fitness Team.