Always out of order and broken #planetfitness

I joined planet fitness for the femm side so that i dont have to gym infront of men, mainly for the treadmill, I send a mail to the headoffice complaining that the tredmill in the femm side is always out of order, there is only one fan in the area and the aircon does not work proparley , then when forced to use the main area 90% of the equipment are in really bad condition and even broken the aircon does not work and the smell is really bad, they have no fans in the cardio area at all. I asked the headoffice to please cancel my membership and that i will not pay a cancellation fee as i have to pay R460 per month and a levy in Dec for services i cannot make use of , i received the following mail back note there was no appology from their side or any atempt to make things better or try and keep me as a client: Your membership is still inside minimum term; this means that a settlement fee of R661.74 is payable before we can process cancellation of your membership. Please note that this settlement fee amount is applicable for the next 24 hours. Your last debit order date will be on the 28/02/2018.

Your settlement fee can be paid via EFT into the following account:

Planet Fitness Holdings (PTY) LTD Standard Bank Account No. *** Branch: Centurion Branch Code (electronic payments): 051001 Branch Code: 012645 Reference number: ***

Please send us proof of payment as soon as possible to: **********

Only on receipt of your proof of payment, can we process your cancellation request; unfortunately, if we haven’t received this from you within 7 days of logging your cancellation request, then it will automatically be closed with no action.

I really think that this is unexceptable as i rep**** this and got no feedback from them what so ever.