Always falls advertising, especially from the staff now.

I am writing to lodge a formal complaint regarding the unacceptable and dishonest conduct of Planet Fitness in relation to my daughter’s gym contract.

We signed a 12-month contract, fully paid upfront, with the clear understanding that it would expire on 30 April. Despite this, Planet Fitness unilaterally decided to deduct an additional premium at the end of March – a full month before the contract’s agreed expiry date. This action is not only ********* but also constitutes a breach of contract.

When I attempted to resolve this matter, I was met with arrogance, dismissiveness, and outright disrespect from your staff. They spoke over me, refused to listen, and offered misleading answers instead of assistance. Furthermore, I was informed that I cannot change my banking details or stop the contract, while Planet Fitness continues to withdraw money from my account without authorization. This is outrageous and ********.

Planet Fitness’s conduct has caused me anger, frustration, and deep disappointment. I expect accountability and immediate corrective action.