Always Charging Additional Fees

I am so tired of Planet Fitness charging levies and additional fees when you cancel your membership that were not communicated properly. My wife and I signed up for a special with them in June 2023 and paid upfront for 12 months, as well as all the additional costs of joining the club outlined to me at signup. Once we canceled, with a month's notice, suddenly there was a short payment and levies charged in December. They deducted over 900 from my wife's account and over R300 from my account - that is a lot of money for levies. There was a clear lack of communication between the sales rep at the club and the accounts department at the head office. When I flagged this at the club, they told me to phone their accounts department, but when I tried phoning them, they told me to speak to the sales rep at the club - very convenient. I phoned them three times to fix the error, and every time they dropped the phone in my ear when I insisted they resolved the issue. This was absolutely terrible service. I asked for a manager to phone me, and now I am waiting to see if PF will bother to contact me.