ALL I NEED IS CONFIRMATION THAT I OWE YOUR COMPANY NOTHING

ALL I NEED IS CONFIRMATION THAT I OWE YOUR COMPANY NOTHING, AND I CAN BE RID OF YOU!!!!!!!! BEEN TRYING FOR A WEEK NOW.

I will be so surprised if I get feedback on here!

I would like to be a lot more descriptive in terms of vocabulary when writing this review of Planet Fitness but I understand it is not acceptable to use the preferred language terms applicable to the service of this company.

I joined Planet Fitness two years ago. Signed a 12 month contract. Month 13 they continue to take payments. I want to go to gym end of month 13 they tell me that I am overdue. I provide proof of payment and my account is reactivated thinking it would be for another 12 months (It is actually month-2-month)

Since I have only had terrible customer service when cancelling an account from Virgin Active I joined Planet Fitness with a sense of ignorance thinking it will be different, but all franchise Gyms are glorified pyramid schemes.

So, I know my account should expire end of September. I phone the call centre non stop in May 2018 to cancel the contract - I am informed it has been a month-2-month service and that I need to pay for June and I will be free from the company as of July. WELL THAT WAS A LIE!!! The consultant didn't log my cancellation. June comes a long and the company deducts the money from my account. I tried to phone in to speak to a consultant but after trying consecutively form 6 hours to get hold of them and still no proof that I cancelled my contract I reverse the transaction at the bank and block them.

I start emailing as I was told to do on their site because you are unable to cancel a contract at a branch (what BS is this - especially if your digital service is so terrible) I also have a feeling that the staff is treated like **** because of the ********** service provided by them or it is simply a lack of training.

I finally get a response via email to notify me that I have to now pay another month as I need to provide them with a months worth of notice that I DO NOT REQUIRE THEIR SERVICE ANYMORE.

They didn't respond to my emails stating that I have cancelled it already and that I don't owe them S***. Anyway I have made the payment to their account and have been following up for CONFIRMATION that I don't owe them anything - I DON'T WANT BAD CREDIT BECAUSE THEY ARE ***********!!!!

SO CAN SOMEONE BE SO GREAT AND LET ME KNOW THAT I NEVER HAVE TO SPEAK TO YOU AGAIN?