LW
Luke W

1 reviews | Active since Feb 2026

03 Feb 2026, 16:02

**** ALERT: Planet Fitness Parklands – Contract ***** & Ghost Management

**** ALERT: Planet Fitness Parklands – Contract ***** & Ghost Management

If you are considering joining Planet Fitness Parklands, READ THIS FIRST. My partner and I are currently victims of what can only be described as internal contract tampering and a total breakdown of professional ethics.

The Reality of Our Experience:

The Bait and Switch: In February 2025, we signed a 12-month contract because we explicitly stated we would be leaving the country after a year. We have now discovered that after we signed, our electronic records were altered to a 24-month commitment without our consent.

The "Vanishing" Consultant: Our original consultant, Morgan, made several promises regarding switching main members and buddy tags—promises that "disappeared" when she left the club 5 months later.

Management Malpractice: Over the last year, we have dealt with THREE different managers. I have called, emailed, and visited weekly. I was ignored for months. Now that we are trying to leave, they have suddenly "found" their phones only to tell us we are trapped in a 2-year lie.

Convenient "Lost" Paperwork: When we demanded to see the original contract we signed, they couldn't produce it. They simply showed us the form the consultant filled in relying on an electronic system that was tampered with after the fact.

The Latest Insult: After 3 weeks of silence from Head Office, they now claim they need a statement from the consultant who hasn't worked there in over 6 months. This is a blatant stall tactic to keep debiting our account.

We have already engaged our bank’s ***** Department, the Consumer Goods and Services Ombudsman, and are preparing further action. Planet Fitness Parklands isn't a gym; it’s a trap designed to bleed your bank account through administrative deception.

PLEASE DEMAND TO SEE YOUR CONTRACT ASAP!

0
Replies (2)
Planet Fitness
Planet Fitness's reply03 Feb 2026, 16:16
Official
Hi Luke,

Thank you for bringing this matter to our attention. We take concerns of this nature very seriously and will thoroughly review your case. 
Our team will investigate the details and get back to you as soon as possible with an update. 

We appreciate your patience while we look into this. 

Thank you, 
The Planet Fitness Team. 
LW
Luke W's update04 Feb 2026, 07:16
Reviewer Update
Based on the reviews here and the amount of comments on my social media post. I have 0 belief in this reply. Its a simple standard reply the same as the call center and all management to date. This seems to be a pattern with the brand. At least the social post is gaining traction and we are able to prove this is part of the business model.