Activated a black tag contract without my consent

I phoned PF on 29 Jan (PF*** Lungi Mbatha) . I'm on national vitality membership. All I asked them to do was to transfer my main club from Plattekloof to Cape Town so that I can downgrade with Vitality to local membership. (local free lifelong membership since my contract is older than 2005.) Then on the 1st of Feb R99 was subtracted from my cheque account. I had a black tag membership about 3 years ago for one year. What happened now was my black tag was activated again on my account - I didn't ask for this. I didn't give any banking details. I didn't sign a contract. I didn't approve a debit order!!!!! I phoned on 3rd of Feb (PF*** Patricia Nala) to explain this and they said it's fine they will cancel this black tag contract. I can revert the payment and stop the debit order. I then get an SMS on 16th of Feb to say I didn't pay for my contract. So I phoned again on 16th of feb (PF*** Koketso Phoshoko ) to tell them about this and they said they will investigate. Then on the 1st of March another R119 off my account. So I phoned again on 1st of March - never received email with ref nr. They said again it was black tag fee and additional cost for last months payment