Accounts Incompetence

First the sales personal at both Wanderers and Rosebank branches are not sure of the products they are selling. Then it took customer care 5 months to do a simple transfer from one gym to another. It took the finance department 6 months to set up the debit order I signed for and then they manage to attempt to debit a non-existent account. i continued to pay at the gym as I saw no debit order and assumed they still hadn't set it up. finally in the 7th month they got the debit order right. But they did not write off the 6th month to my cash payment. Now they have blocked my gym access and are threatening legal action, all because they cannot reconcile. If only they could employ competent staff.