Accounts department deduct everyone's premiums off my account and then tell me im in arrears!!

<p>So i was excited to join Planet Fitness Plattekloof in March. They deducted my first premium at the end of March R199 via debit order. In April ive decided to take the blacktag (extra R99 pm) as well and the deducted R298 at the end of April via debit order, which is correct. They they went on a debit order spree and deducted a R199 off my bank and tweoday later another R99. I phoned them immediately and the agent i was speaking to told me they cannot see the extra deductions on their side or reflecting in my account. I told the agent but it went of my bank statement to Planet Fitness. Anyway i lodge the query and was waiting for feedback. A week thereafter a lady called and asked me if a knew Mr/Mrs ***XX (random person). I said no. The lady was persistent that i must know this Mr/Mrs ***XX but i dont. After convincing the lady that i do not know this person she explained that my bank details was loaded onto this persons account hence why the extra debit orders went off my account. How do you make a mistake like that Planet fitness? I thought my information was safe there?? The lady did not even propose how they will fix this. Anyway i then decided to contact my banker to have the extra R199 and R99 reversed. The mistakes does not end here. Last week i received and SMS from PF that my account was in arrears. I once again called PF and the guy said my March premium returned as unpaid. I again forwarded my bankstatements to the agent for him to see that the premium was deducted and NOT RETURNED. This morning i received and email form the agent that my March installment is in arrears as it was reversed by my bank. Clearly this agent are confused with the April dispute. I have never dealt with a company that have an accounts department to unorganised and confused like this one. Thought you guys should know. </p>