ACCOUNT NOT CANCELLED AS REQUESTED

I was a member of planet fitness for the period of Jan 2010 up to Dec 2012. <br> I've been circling with the issue of a cancelled contract now for over a period of two years and its really sicking that planet fitness is not willing to assist to a point I'm told I have accumulated arrears amounting to R12000 and I nearly fell of my chair in shock. <br> During Oct 2012, I contacted the call center of planet fitness to cancel my contract. I was told by the agent (Trish) that to avoid my contract from going to auto renewal I would have to either go into the branch to cancel my contract or contact the call center. During Dec 2012 I went into the Wanderers and cancelled my contract and a lady at front desk assisted me and she advised the contract was cancelled but I have been receiving call from agents trying to collect because the contract went on auto renewal. Lorrain Nchabeng (admin at Wanders) was supposed to be helping me but she is also not responding to my mails.<br> I'm sick and tired and want PF to do a detailed investigation on this issue as I will not pay this exorbitant amount.<br> I REALLY HATE THE WAY I'VE BEEN TREATED! FLIP MAN...ITS INHUMANE!!!