Account handed over after confirming cancellation

Had an account with planet fitness (just gym), which i requested to cancel in December last year as i relocated to a city that did not have the facility. <br> A consultant got in contact with me but they kept debiting me monthly even after my request to cancel. <br> Eventually the account was handed over and i payed exorbitant fees to their debt collector 5 months ago.(Have the proof of payment) <br> After i settled, the consultant from planet fitness and the debt collection company confirmed that the account was closed. <br> Last month my account started to get debited all over again. After 2 unsuccessful tries a consultant from planet fitness called and i explained the situation, she did not understand so i requested that they no longer debit my account (which they have done twice over) till they follow up with the people i dealt with and that a supervisor contact me, which no one has to date. <br> Now i get an email from the same debt collection company as i have been handed over again.<br> When they need the business they have consultants who are efficient in selling the product, but when there is an issue, NO call from consultant or the company? this is ********.<br> <br> I want planet fitness to contact me