BM
Boitumelo M

1 reviews | Active since Nov 2014

23 Mar 2015, 13:25

Account errors

I payed off my contract from JustGym under Planet fitness last year around July, and last week Thursday I was called by a debt recovery agent, telling me that planet fitness has handed me over. First of all, I was never alerted that I still owe anything from the gym, no messages or calls where made to tell me that. Secondly, how do I still owe when my whole contract was paid off, and I still paid charges that even the consultants at the gym couldn't even figure out why I was being charged. Planet fitness must know that I will not pay that money, because I don't know what it is for, and my contract is fully paid off. So they must go make their investigations, and sort it out themselves. I will not pay it.

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Replies (1)
Planet Fitness
Planet Fitness's reply24 Mar 2015, 10:46
Official
Hello Vinton,

We thank you for contacting us with regards to your query.

Our records indicate your membership has been cancelled. The membership however has outstanding charges for the month of September 2014. to settle these arrears kindly contact our customer care line and we will be happy to assist you.

Yours In Fitness

Best regards,