Account closed in error, unwilling to reopen account

<p>My wife and I both have accounts with Planet Fitness by means of the Viitality benefits. Due to illness on my wife's part during her pregancy and unfortunately back injury I was suffering both of us could not train at the gym ( and both of our cases not walk for extended periods). </p> <p> </p> <p>When I enquired with vitality on freezing our gym benefits they informed me that due to a very lengthy and error prone process, it would be easier for us to just swipe both our tags ensuring the minimal visits are met and we are fit to train again. </p> <p> </p> <p>I endeavoured doing this every month, her swiping my tags and me swiping her tags ensuring these visits. Due to terrible hardware or staff at the gym some of my wife's visits did not register. She was subsequently had her vitality benefit removed without any prior notice, however we kept swiping the tags month after month. 3 months later her tag was rejected stating that her account was closed. </p> <p> </p> <p>All of our visits our co-ordinated therefore our visits need to match, her visits are displyaing an incorrect lesser amount that has lead to her account being closed. Planet fitness plattekloof refuse to update her visits to match mine so that I am empowered to have her vitality and gym benefits reactivated. </p> <p> </p> <p>I really feel cheated and this has come at a financial loss for me and my family as we still pay the same vitality fees but not longer have her gym benefit? </p> <p> </p> <p>Could someone from the gym contact me as the admin assistant just informed me that they are not willing to help me as if we werent long serving members at the gym.</p>