Account Balance not updated

I sent proof of payment to Shaveh on the 23rd of June for a payment that I made on the 03rd of June.<br> She sent me an email the very same day confirming receipt of the proof of payment and also confirmed that my account is update and the next debit order will go through on the 23rd of July.<br> <br> I went to the gym 2 days and was told that I owe an amount of R1400 + which i know nothing about. I was told that i couldn't not access the gym until my payments were sorted.<br> <br> You are at fault for not debiting my account to start with ...so please. Sort this out urgently. <br>