ACCOUNT/BAD SERVICE

My name is Charlene, iv have been a member at planet fitness since 2010, firstly I had a debit order on my account, two years later I found that they debiting my account twice or some times trice, then I send an email requesting them to change it to a cash payment, where I will however pay on the 01st of the month, I however paid my account every month, never had a problem, until last where my tag wasn't working and it showed an outstanding amount, which I refused to pay, cause I pay my account every month, they keep changing manager and staff on many occasions when I pay, its either the printer is not working, now I cant access the gym at all, and I just paid, the manager at was so unfriendly telling me he will sort this out and all he did was left a statement at the reception, today I go, his telling me this is the last time im opening for you, your account is in arrears, I called the call centre, no one can resolve this, the manger even when you access this gym he barely greets and he never has a smile on his face like all the other mangers previously,