Abusive behaviour to elderly clients

My 74yr old mother took a gym membership close to home as she is not comfortable driving. The branch closed after covid and her membership was transferred to a gym in sandton, which she can't get to because she can't drive. PF refuses to allow her to cancel her membership, and one of their "consultants" suggested that if she couldn't drive, she should walk to gym...a distance of 5km, so in total, PF expects a 74yr old lady to walk 10km to attend a gym she never wanted to register with. Words just don't do justice to what I want to say about PF.