Absolutely Useless

I attempted to upgrade my membership from regional to national on the 10 of Jan 2024. The agent informed me that my call was reported and that the upgrade was successful. I have this week tried to access the Midrand gym and been told that I am a regional member and as such cannot enter the gym. I have contacted customer care chat, customer care on the app and customer care via the website countless times, with the same response “one of our agents will contact you…” I am paying an additional R500 per month for this service…willingly and you can’t get it right. Should I cancel and move to Virgin…is R1200 not enough for you?