Absolutely Terrible Service and Zero Accountability

Absolutely Terrible Service and Zero Accountability

I am beyond disappointed with the appalling service and lack of communication from both Planet Fitness Head Office and the Olympus Branch.

Since March, unauthorized debit orders have been going off my bank account. I have made numerous attempts to resolve this — contacting Planet Fitness Head Office directly and repeatedly reaching out to the sales team at the Olympus branch. Despite my persistence and efforts, I have received zero assistance to date.

It’s become clear that no one is taking responsibility, and worse, everyone seems to be covering for each other instead of doing their jobs. The lack of urgency, accountability, and professionalism from this so-called "professional" company is staggering.

The service has been not just bad — it’s been non-existent. This experience has left me feeling completely ignored and disrespected. After trying every reasonable avenue, I now have no choice but to seek legal remedies to stop these unauthorized transactions and hold someone accountable.

This has genuinely been the worst customer service experience I’ve ever had with any company. If you're considering joining Planet Fitness, I highly recommend you think twice. If this is how they treat paying customers, imagine how they’ll handle any real issue.

Shame on Planet Fitness for this kind of blatant negligence.