CH
Cheryl H
1 reviews | Active since Mar 2009
14 Oct 2025, 12:25
Absolutely shoddy treatment!
10 Oct 2025 at 12:52 Unfair or misunderstanding??? Please will someone assist me with this. I settled and paid up my Daughter's account. I was told that I needed to come back in to do another contract. As its for my daughter I wanted to discuss if she wanted to go back. We decided to leave it for now. However since then I have received no further communication until a debit check on my bank account for this month and a notice on my daughter s phone today that I owe again.... I wrote this review on the 10th October, this is unacceptable Planet Fitness The Buzz. Im still waiting for a response!
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Replies (3)0
Replies (3)
Planet Fitness's replyOfficial
14 Oct 2025, 12:31Hi Cheryl,
Thank you for reaching out and for bringing this to our attention. We’re sorry to hear about your experience and would really like to get this sorted for you.
Thank you for reaching out and for bringing this to our attention. We’re sorry to hear about your experience and would really like to get this sorted for you.
Please could you share your daughter’s membership details (full name and membership ID or registered cellphone number) so that we can have a look at her account and advise further?
Kind regards,
The Planet Fitness Team. 💙
The Planet Fitness Team. 💙
Planet Fitness's reply14 Oct 2025, 12:31
Official
Hi Cheryl,
Thank you for reaching out and for bringing this to our attention. We’re sorry to hear about your experience and would really like to get this sorted for you.
Thank you for reaching out and for bringing this to our attention. We’re sorry to hear about your experience and would really like to get this sorted for you.
Please could you share your daughter’s membership details (full name and membership ID or registered cellphone number) so that we can have a look at her account and advise further?
Kind regards,
The Planet Fitness Team. 💙
The Planet Fitness Team. 💙
Planet Fitness's replyOfficial
16 Oct 2025, 17:28 Thank you for providing the details. The matter will be escalated, and we’ll be in contact with you shortly.
Planet Fitness's reply16 Oct 2025, 17:28
Official
Thank you for providing the details. The matter will be escalated, and we’ll be in contact with you shortly.
CH
Cheryl H's updateReviewer Update
23 Oct 2025, 20:42Dear "Planet Fitness team". (You did not give me your name even though it was a private reply hence the inverted commas). You have had the necessary membership details for nearly 10 days now and I still have not had a response from you. Please I need this resolved asap. If you do not have email facilities then please contact me telephonically. If there is no answer I will call back as soon as I am able.
CH
Cheryl H's update23 Oct 2025, 20:42
Reviewer Update
Dear "Planet Fitness team". (You did not give me your name even though it was a private reply hence the inverted commas). You have had the necessary membership details for nearly 10 days now and I still have not had a response from you. Please I need this resolved asap. If you do not have email facilities then please contact me telephonically. If there is no answer I will call back as soon as I am able.